60-Day Money-Back Guarantee — Return & Refund Policy
We stand behind everything we sell. Every order is covered by our 60-Day Money-Back Guarantee: if you're not completely satisfied with your purchase, you can return it within 60 days of delivery for a refund.
How to return an item
1. Email us at support@noli-shop.com within 60 days of delivery, with your order number and the reason for your return.
2. We'll reply within 24 hours with return instructions and the return address.
3. Send the item back using the instructions provided.
4. Once we receive and inspect your return, we'll refund your original payment method within 14 days.
Conditions
- The return window is 60 days from the date of delivery.
- Items should be returned in a reasonable condition.
- Return postage is paid by the customer, except where the item is faulty, damaged on arrival, or incorrect — in which case we cover it.
- We recommend using a tracked service; we can't be responsible for returns lost in transit.
- There is no restocking fee.
Faulty or incorrect items
If your item arrives faulty, damaged, or not as described, contact us within 60 days and we'll arrange a free replacement or full refund, including return postage.
Your statutory rights
If you are a UK consumer, you also have the legal right to cancel your order within 14 days of receiving it under the Consumer Contracts Regulations 2013. Our 60-Day Money-Back Guarantee is offered in addition to, and does not affect, your statutory rights.
Late or missing refunds
Refunds can take a few business days to appear on your statement after we've issued them. If it's been longer than expected, please contact your bank first, then reach out to us at support@noli-shop.com.